If a client and/or staff member is dissatisfied or has a grievance they have the right to contact, voice or write a letter of complaint to any of the agencies listed below. They may also question or voice concerns about services, treatment, procedures, right and policies by calling any of the following agencies:

• HRS Abuse Registry Hot Line, 1-800-96ABUSE 1-800-962-2873
• Florida Statewide Advocacy Council Hotline # (800) 342-0825
• Department of Children & Family Services (561) 650-6850
• The HIPAA Privacy Officer/Corporate Compliance Officer: (888) 576-8373
• The U.S. Department of Health and Human Services at for privacy or breach of confidentiality (HIPAA):
  The U.S. Department of Health and Human Services
  200 Independence Avenue, S.W.
  Washington, D.C. 20201
  Toll Free: 1-877-696-6775

All clients will be afforded the opportunity to contact any above agency including the Abuse Registry Hot Line without the fear of
retaliation.

No staff and/or person will be penalized for a filing a claim and/or grievance.